Return and Refund Policy – Shopping do Prazer
At Shopping do Prazer , your satisfaction and safety are our priorities. We work with sensitive products and, therefore, follow strict hygiene and quality standards. Please read our policy carefully before requesting a return or refund.
1. Conditions for Returns
We accept returns only in the following situations:
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Request made within 7 calendar days after receipt of the order (in accordance with the Consumer Protection Code).
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The product must be sealed, in its original packaging, with no signs of use and in perfect condition .
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It is mandatory to present proof of purchase .
⚠️ Important : As these are intimate products, any item that is opened, used or has a broken seal cannot be returned , ensuring the safety and hygiene of all customers.
2. How to Request a Refund
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Contact our customer service team via chat on the website or by email at contato@shoppingdoprazer.com .
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Please provide the order number , the reason for the return and, if possible, attach photos of the product.
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After review, you will receive instructions and a return authorization code .
3. Shipping Costs
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If the reason for the return is our error (defective, damaged or incorrect product), we will cover the return shipping costs.
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In other cases, the shipping cost will be borne by the customer .
4. Refund
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After we receive and inspect the returned product, we will inform you whether or not the refund has been approved.
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If approved, the refund will be processed using the same payment method used for the purchase, within 3 business days .
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If the return is not accepted, we will contact you for guidance.
5. Products that cannot be returned
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Erotic/intimate products that have been opened, used or have their seal broken .
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Products on sale or clearance.
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Gift cards.
6. Exchanges
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We only carry out exchanges in cases of manufacturing defects or damage during transport .
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To request an exchange, please contact us via chat or email.
7. Support
We are ready to help!
Contact us via chat on our website or by email contato@shoppingdoprazer.com .
💡 Our commitment is to ensure discretion, security and quality throughout your shopping experience.